QA Call Companion
One case record. One workflow. Fewer preventable QA deductions.
FICTIONAL CONCEPT PROTOTYPE
Privacy-safe demonstration:
Use fictional information only. This prototype is not connected to Salesforce, Stride systems, or customer records.
Customer Support Case
Concept record · No data is transmitted or saved
Load fictional demo
Clear
1. Open
2. Verify
3. Understand
4. Probe
5. Research
6. Resolve
7. Document
8. Close
Subject
Recommended: 2–5 words.
Case Status
Select status
In Progress
Closed
Escalated
Transferred
Description
Enter it here once. The QA companion evaluates this same case record.
Verification Comments
Confirmed KB Reference
Confirmed Support Guideline
Case Comments — Issue / Action / Resolution
The audit checks structure and completeness; it does not invent troubleshooting.
Confirmed Outcome
Select outcome
Resolved
Pending approved next step
Escalated
Transferred
Approved Next Step
Live call behaviors
Greeting completed
Name used #1
Probing completed
Caller confirmed outcome
Name used #2
Additional help offered
Survey offered